MyMedSchedule Help

Before you start:

Important! Please disable your browser's pop-up blocker when using MyMedSchedule!

If you use Internet Explorer, you may change the settings to allow pop-ups on this site while continuing to block pop-ups on other websites. Click here for detailed instructions.

If you are using a browser other than Internet Explorer, or if you are using a third party pop-up blocker, please review the documentation that came with the software for instructions.

Frequently Asked Questions (FAQ)

What are the system requirements for MyMedSchedule?

Because MyMedSchedule (MMS) is a Web-based application, it is important for you to use a modern Web browser. Some features of MMS may not function properly in all browsers. You are likely to get the best results from the following browsers:

For Windows 98, Windows ME, Windows 2000, or Windows XP:
Internet Explorer 6 and above or
Firefox 1.0 and above

For Mac OS X:
Safari 1.2 and above or
Firefox 1.0 and above

Monitor resolution: minimum of 800 x 600 (1024 x 768 or larger recommended)

Is MyMedSchedule compatible with popup blockers?

If you use a browser with a pop-up blocker, you may need to disable the pop-up blocker while using MMS. Starting with Windows XP Service Pack 2 (SP2), Internet Explorer includes a pop-up blocker that is turned on by default. You may change the settings to allow pop-ups on this site while continuing to block pop-ups on other websites. Click here for detailed instructions.

If you are using a browser other than Internet Explorer, or if you are using a third party pop-up blocker, please review the documentation that came with the software for instructions.

What if I forget my sign-in information?

Simply click on the link below the sign-in and your information will be sent to your registered email address.

Can I bookmark (use favorites on) your site?

Yes, you can bookmark the site, but if you are having trouble you might need to refresh the bookmark. Delete the previous, and start over again with a more recent bookmark.

What if I get an error message?

This can sometimes happen if you are using a previous bookmark or favorite. Come completely out of the program, close your browser and do not use your bookmark (favorite). Instead use the url www.medactionplan.com and come in again. Delete your previous bookmark (favorite) and you can add this newer one.

Why am I not receiving the Refill Reminders I requested?

If you do not receive the Refill Reminders or the take your med reminder via text or email that you requested from MyMedSchedule, the reminders may have been blocked, either by your Internet Service Provider (ISP) or by your cell phone or email application.

  • Contact your ISP and request that "refillreminders@mymedschedule.com" be added to the “whitelist” of email addresses that you wish to receive email from.
  • Check your email application's “spam” filter. If possible, add mymedschedule.com to the "safe senders" list.
  • Check with your cell phone provider to make sure that you can receive text messages as part of your plan.

What if I can't find my medicine?

If you need to create a med schedule that includes a drug or supplement that isn't found in the Medication List, you can add it with the Add a Medication tool.

  1. On step 1, Click the link labeled Can’t find a medication? Click Here.
  2. Complete as many fields as you need in the Add a Medication form, then click Add to Selected Medications.

How do I delete a person or a regimen?

There is no need to delete your previously saved files. They will appear further down on your drop-down list, so you won’t have to see them as you continue to revise your regimens. The “no delete” feature is really a good thing, as some people might accidentally delete what they want to keep. This way there is always a history for you to refer to. (for example—“when did I stop taking xyz medicine”—it is easy to look that up in the drop-down of schedules.

Where can I get additional support for MyMedSchedule?

If you have questions about how to use MyMedSchedule.com and cannot find the answers in this document, please contact MedActionPlan by email, or call (800) 543-2230 from 8:00 a.m. to 5:00 p.m. EST, Monday through Friday.