MyMedSchedule Help

Before you start:

Important! Please disable your browser's pop-up blocker when using MyMedSchedule!

If you use Internet Explorer, you may change the settings to allow pop-ups on this site while continuing to block pop-ups on other websites. Click here for detailed instructions.

If you are using a browser other than Internet Explorer, or if you are using a third party pop-up blocker, please review the documentation that came with the software for instructions.

Frequently Asked Questions (FAQ)

Printing Help

To get the best possible results when printing MedActionPlan schedules and charts, be sure to set your page margins to ½" or less and turn off Headers and Footers. See below for instructions:

  • Internet Explorer
    Internet Explorer Page Setup

    Click to enlarge

    1. In Internet Explorer 6, select Page Setup in the File menu. In Internet Explorer 7, Page Setup is found below the Printer icon.
    2. In the Margins section, enter 0.5 (or less) in each field (Left, Right, Top, Bottom).
    3. Delete any text that may appear in the Header and Footer fields.
    4. To restore your default header and footers after using MedActionPlan, enter “&w&bPage &p of &P” for the header and “&u&b&d” for the footer.
  • Firefox (Windows)
    Firefox Windows Page Setup

    Click to enlarge

    1. Select Page Setup in the File menu
    2. In the Margins section, enter 0.5 (or less) in each field
    3. Headers and Footers: Select “--blank--” for each drop-down list
  • Safari
    Mac OS Custom Page Sizes Safari Print Dialog

    Click to enlarge

    1. In the Print dialog, click the Paper Size drop-down, and select Manage Custom Sizes.
    2. Click the plus (+) button to create a new custom size, and name it appropriately.
    3. Set the page size to 8½ x 11, and enter 0.5 (or less) for Top, Bottom, Left, and Right.
    4. Click OK, then make sure your new custom size is selected.
    5. Make sure Print Headers and Footers is not checked.

Currently, MyMedSchedule charts do not print from Google Chrome on Windows. Use Internet Explorer or Firefox. This issue only affects the Windows version of Chrome.

My provider has sent me a schedule from MedActionPlan. What do I do next?

If your healthcare provider has told you that a schedule has been sent to you in MyMedSchedule, please view these detailed instructions.

What are the system requirements for MyMedSchedule?

Because MyMedSchedule (MMS) is a Web-based application, it is important for you to use a modern Web browser. Some features of MMS may not function properly in all browsers. You are likely to get the best results from the following browsers:

For Windows 98, Windows ME, Windows 2000, or Windows XP:
Internet Explorer 6 and above or
Firefox 1.0 and above

For Mac OS X:
Safari 1.2
and above or
Firefox 1.0 and above

Monitor resolution: minimum of 800 x 600 (1024 x 768 or larger recommended)

What if I have trouble saving my schedule?

If you use Internet Explorer and are having trouble saving your schedule, click here for detailed instructions.

Is MyMedSchedule compatible with popup blockers?

If you use a browser with a pop-up blocker, you may need to disable the pop-up blocker while using MMS. Starting with Windows XP Service Pack 2 (SP2), Internet Explorer includes a pop-up blocker that is turned on by default. You may change the settings to allow pop-ups on this site while continuing to block pop-ups on other websites. Click here for detailed instructions.

If you are using a browser other than Internet Explorer, or if you are using a third party pop-up blocker, please review the documentation that came with the software for instructions.

What if I forget my sign-in information?

Simply click on the link below the sign-in and your information will be sent to your registered email address.

Can I bookmark (use favorites on) your site?

Yes, you can bookmark the site, but if you are having trouble you might need to refresh the bookmark. Delete the previous, and start over again with a more recent bookmark.

What if I get an error message?

This can sometimes happen if you are using a previous bookmark or favorite. Come completely out of the program, close your browser and do not use your bookmark (favorite). Instead use the url www.medactionplan.com and come in again. Delete your previous bookmark (favorite) and you can add this newer one.

Why am I not receiving the Refill Reminders I requested?

If you do not receive the Refill Reminders or the take your med reminder via text or email that you requested from MyMedSchedule, the reminders may have been blocked, either by your Internet Service Provider (ISP) or by your cell phone or email application.

  • Contact your ISP and request that "refillreminders@mymedschedule.com" be added to the “whitelist” of email addresses that you wish to receive email from.
  • Check your email application's “spam” filter. If possible, add mymedschedule.com to the "safe senders" list.
  • Check with your cell phone provider to make sure that you can receive text messages as part of your plan.

Why are my reminders arriving at the wrong times?

When you set up text message or email reminders on MyMedSchedule, we use the clock in your computer to determine your time zone. If your computer’s time is incorrect when you save the reminders, the wrong time zone may be detected. Also, if you travel to a different time zone, you will still receive reminders based on the time zone you were in when you saved the reminders. To reset your time zone when you travel: make sure your computer’s clock is accurate, then sign in to MyMedSchedule and put in the times for the new time zone. Go to Step 3, and click Save Changes in the Remind Me section.

How do I stop the reminders to take my meds?

To stop your text message or email reminders, sign into MyMedSchedule and go to Step 3. In the Remind Me section, uncheck the checkbox for each reminder you wish to stop, then click Save Changes. To stop all of your reminders, you can just click the Stop All Reminders button.

How do I stop my reminders for medication refills?

To stop reminders for medication refills, sign into MyMedSchedule and go to step 2. Click on Refill Reminders at the top of the page and change or delete the reminders you wish to change, then click Save Changes. To totally delete the refill reminder for a specific medication, click on the right hand column.

What if I can't find my medicine?

If you need to create a med schedule that includes a drug or supplement that isn't found in the Medication List, you can add it with the Add a Medication tool.

  1. On step 1, Click the link labeled Can’t find a medication? Click Here.
  2. Complete as many fields as you need in the Add a Medication form, then click Add to Selected Medications.

How do I delete a person or a regimen?

There is no need to delete your previously saved files. They will appear further down on your drop-down list, so you won’t have to see them as you continue to revise your regimens. The “no delete” feature is really a good thing, as some people might accidentally delete what they want to keep. This way there is always a history for you to refer to. (for example—“when did I stop taking xyz medicine”—it is easy to look that up in the drop-down of schedules.

How do I create a schedule for another family member?

  1. Sign in to your account on MyMedSchedule and click “Clear List” on Step 1 (your previous regimens are all saved in the drop-down menu—you will be able to bring them back when you need to).
  2. Now enter a new name where it says “Enter a name for your schedule here.” Some people even put the DOB and allergies there too.
  3. Populate the schedule with his/her meds—continue as usual through steps 2 and 3. On step 2 you can set up refill reminders for each person too.
  4. Review and save the schedule with his/her name on it.
  5. Print schedule in large, regular or wallet size.

If you return to Step 1 to see your schedule, just go to the drop-down and all your schedules will be there (including schedules you made for any other person). They are time and date stamped so you can always see the most recent schedule. You can then easily update the schedule for each person as they get new meds or stop taking certain meds.

You can also repeat these steps for the next person.

Where can I get additional support for MyMedSchedule?

If you have questions about how to use MyMedSchedule.com and cannot find the answers in this document, please contact MedActionPlan by email, or call (800) 543-2230 from 8:00 a.m. to 5:00 p.m. EST, Monday through Friday.